Customer Service Administrator

Cambridge (Office-based)
Job Type: Full-time, Permanent
Salary: £30,000 - £34,000pa dependent on experienceReed is delighted to be working with a fast-growing company who need a Customer Service Administrator to join their team, where you will play a crucial role in ensuring the accurate and timely processing of customer and supplier orders.

This position is integral to maintaining high standards of service delivery and supporting both customer satisfaction and operational efficiency.

Respond to customer enquiries regarding orders, deliveries, and order statuses and log cases in Salesforce.
Provide general administrative support to the customer services function, including handling incoming calls.Strong customer service skills, including clear written and verbal communication.
Confident in using IT systems and business software, particularly ERP/order management systems.
Experience working in a customer service, order processing or administrative role.
Experience supporting customers and handling queries in a professional environment.Understanding of purchase order and stock processes.Customer-focused and service-driven.
To apply for the Customer Service Administrator position, please submit your CV detailing your relevant experience and why you are interested in this position