Copilot said:

Customer Service Advisor

Maidenhead

Join Trading Depot

Trading Depot, part of the IBMG Group, is looking for a Customer Service Advisor to join our busy Maidenhead team.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing friendly, professional support via phone, email, and webchat.

Working in a fast-paced environment, you'll handle enquiries, resolve issues, liaise with suppliers and couriers, and ensure every customer receives outstanding service.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering excellent customer experiences.

What You'll Do

Handle customer enquiries and provide product support

Manage returns, aftersales issues, and courier claims

Liaise with suppliers, manufacturers, and couriers

Build strong customer and supplier relationships

Take ownership of customer issues through to resolution

Achieve service KPIs and support the wider team

What We're Looking For

Previous customer service and office experience

Excellent communication and telephone skills

Good IT skills (Word, Excel, Outlook)

Strong problem-solving and organisational abilities

Positive, professional, and customer-focused approach

Hours

Monday to Friday 8:00am - 5:00pm

Benefits
• Competitive salary.

• Pension scheme & paid holidays.

• Staff discount.

• Training & career development.

• Employee Assistance Programme.

• Perks Membership discounts.

• Supportive team environment.

Apply Today

If you're passionate about customer service and want to join a growing business where your contribution makes a real difference, we'd love to hear from you.

Customer Service Advisor | Trading Depot | Maidenhead