Do you thrive on delivering exceptional customer service and going the extra mile? Our client, a global logistics company based in south Cambridge are on the lookout for a Customer Care Coordinator to join their dynamic team, acting as the first point of contact for our commercial clients across the globe.

This is not your average support role this is mission-critical service at its best, handling end-to-end international shipments of life-changing pharmaceutical and healthcare products.
Responsibilities of the Customer Care Co-ordinator:

Owning the customer experience from first contact through to delivery
Managing global shipping orders in close coordination with internal departments
Building long-term relationships with key customers and suppliers
Handling documentation, queries, and complaints efficiently and empathetically
Taking full ownership of the issue resolution process, because you care that it’s done right
What you will need to succeed as the Customer Care Co-ordinator:

Experience in B2B customer service, logistics, or supply chain is a big plus
Someone who loves building relationships and thrives in a team setting
Hours - Monday to Friday, 40hpw, initially starting 8.30am - 17.30 whilst in training and then will move onto a rotating shift pattern operating between the hours of 7am - 6pm.

This role is 100% office based
25 days holiday plus bank holidays, discretionary annual bonus scheme, Private medical Insurance, wellness programme and a generous non-contributory person scheme and plenty of car parking available.
If you are interested in finding out more about this position, please contact Claudine for a chat or apply now.