Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work.

Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience.

Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in ALL of the following languages: Italian, Spanish, and English.

If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Those outside of commutable distance, but still residing within England, may be considered on a remote basis.

This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide professional support to Avetta customers via phone, email, chat, and other service channels.

• Resolve complex supplier issues with a focus on customer experience and compliance accuracy.

• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records.

• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed.

• Support customer billing and subscription inquiries.

• Collaborate with internal departments to resolve supplier needs and improve service delivery.

• Participate in outbound campaigns and annual update verifications.

• Maintain high standards in interaction quality, verification accuracy, and productivity metrics.

• Regular and predictive attendance.

IDEAL QUALIFICATIONS:
• Fluency in Italian, Spanish, and English is required.
• Prior experience in customer service or call center environments preferred.

• Strong written and verbal communication skills.

• Proficiency with PC applications and CRM systems (Salesforce preferred).

• High attention to detail, adaptability, and self-motivation.

• Demonstrated ability to learn and apply new systems and processes.

• Familiarity with compliance documentation and supplier onboarding is a plus.

• High tolerance for stress and ability to manage multiple priorities.

• Fluency in verbal & written communication for additional language as required by posting and business need.

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