General Purpose of Position:
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The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.
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Duties and Responsibilities:
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- Ensure both the company and clients adhere to contract / specs
- Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriater

- Maintain up-to-date knowledge of company products and services
- Effectively provide client support and communication
- Facilitate inter departmental communication to provide effective client supportr

- Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal servicer

- Assist sales team with identifying opportunities to up-sell / cross sell services and productsr

- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.r

- Liaise between customers, contractors, sales reps and appropriate personnel
- Interacts with customers including contractors to provide support and information on an assigned product or servicer

- Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concernsr

- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staffr

- Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper deliveryr

- Be familiar with other product and services to support staff of Client Relation Specialistsr

- Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and ordersr

- Performs other related duties as assigned
- Collaborate with regional sales resources to improve their customer service experiencer

- Escalate issues or situations as appropriate
- Understand contractor, sales representative and customer perspectives to improve their order experiencer

- Build relationships directly with contractors, sales representatives, customers and internal staff

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Experience and Education:
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- 1 to 2 years experience and/or training in this type of work
- High School Diploma or GED
- Strong verbal and excellent written communication skills; strong attention to detailr

- Excellent time management skills
- Excellent customer service skills
- Ability to develop working relationships at multiple levels of the organizationr

- Collaborative team player with the ability to build consensus
- Proficient with Microsoft Office Suite and SAP
- Ability to handle change and ambiguity
- Effective in a fast paced environment
- Ability to be self-directed and motivated
- Ability to work at a focused and continuous pace

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The salary range for applicants in this position generally ranges between $56,000 and $66,000.

This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
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Benefits:
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Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
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Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.