Program Manager / Concierge

Description: The Program Manager (PM) serves as the primary logistical architect providing onsite authority for high-level facility operations.

This role demands a unique blend of executive level hospitality, rigorous tactical logistics, and personnel leadership.

The PM supervises 20+ person workforce, coordinates local area asset movement, maintains “Audit-Ready" data, and serves as the primary liaison for Government stakeholders.

Clearance: Secret (required)

Salary: $60K

Benefits: Benefits package to include Medical, Dental, Vision, AD&D, 401K, Sick Leave, PTO, 11 paid holidays

Program Manager / Concierge Duties (including but not limited to):

· High-level Concierge Services: Serve as the lead logistical host for high-level events; personally, managing the movement of sensitive materials, and mission essential equipment for high-ranking guests.

· Training Readiness Oversight: Exercise daily command over the 20+ person workforce to ensure all configurations match Government technical diagrams or other approved direction.

· Contractual Liaison: Act as the primary, high-availability point of contact for all urgent operational needs or last-minute mission changes.

· Logistics Command: Directly supervise risk management and execution of asset relocations throughout the local area, ensuring drivers adhere to all urban height/weight restrictions and maintain professional road conduct.

· Data & Inventory Integrity: Manage "Audit-Ready" warehouse data; provide monthly statistical reports.

Complete random supply inventory with the expectation of 100% accuracy.

· Quality Verification: Conduct "Final Walkthroughs" of VIP spaces and meeting rooms to confirm they meet customer requests and room ready standards before turnover.

· Personnel Leadership: Mentor staff and maintain a professional culture, focused on appropriate dress, demeanor, and etiquette.

Program Manager / Concierge Qualifications:

· Citizenship: Must be a U.S.

Citizen.

· Clearance: Must possess and maintain an active Secret Security Clearance.

· Education: Bachelor’s degree in Business, Hospitality, Logistics, or a related field (10+ years of equivalent experience may be considered).

· Availability: Ability to ensure 100% staff coverage between 7:00 am – 6:00 pm.

Program Manager / Concierge Professional Experience:

· Total Experience: Minimum of three (3) years of professional experience in event management, logistics, or facility operations.

· Leadership: Minimum of three (3) years specifically in a supervisory role managing a workforce of at least 15 personnel.

· Protocol & Hospitality: Minimum of three (3) years of experience in a high-level environment.

Candidates must demonstrate a track record of interacting with high-ranking domestic or international officials.

Program Manager / Concierge Technical & Operational Skills:

· Proficiency: Must possess a valid U.S.

Driver's License and demonstrate a minimum of three (3) years of experience operating commercial-style vehicles (vans/box trucks).

· Systems Mastery: Demonstrated ability to quickly become proficient with integrated workplace management systems.

· Diagram Literacy: Proven ability to interpret floor plans, from field sketches to technical blueprints.

· Microsoft Office Mastery: Expert proficiency in the full Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint) is required for all administrative and reporting tasks such as pivot tables and data visualization for monthly statistical reporting on room setups, work orders, and inventory, or the ability to draft formal correspondence, and internal SOPs.

· Scheduling and Collaboration: Mastery of calendar management for staff’s staggered work shifts and proficiency in SharePoint/Teams for real-time coordination.

Program Manager / Concierge Physical & Soft Skills:

· Communication: Exceptional verbal and written English skills.

The ability to brief high-level stakeholders on logistical plans and event status with diplomatic poise.

· Independent Judgment: A documented history of making real-time, high-stakes decisions to resolve logistical conflicts without immediate supervision.

· Physical Stamina: Ability to lift 50 lbs.

and traverse the entire facility to conduct quality control inspections.

Pay: $60,000.00 per year

Benefits:
• 401(k).

• Dental insurance.

• Health insurance.

• Life insurance.

• Paid time off.

• Vision insurance.

Education:
• Bachelor's (Preferred).

Experience:
• Events management: 3 years (Preferred).

• Logistics: 3 years (Preferred).

• Facility Operations: 3 years (Preferred).

• Supervisor: 3 years (Preferred).

Security clearance:
• Secret (Preferred).

Ability to Commute:
• Arlington, VA 22204 (Preferred).

Work Location: In person